Returns & Exchanges

Due to the perishable nature of our premium meats and gourmet goods, all food sales are final. We are committed to your satisfaction and will replace or refund any order that arrives damaged or fails to meet our high quality standards.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately examine your package to ensure all items are present and have arrived in optimal, temperature-controlled condition.

• 2.
  Document Issues

  If you notice any damage or quality concerns, take clear photographs of the product and the shipping label within 24 hours of receipt.

• 3.
  Contact Customer Care

  Email our support team at orders@paulinamarket.com with your order number and the documentation of your concern to initiate a claim.

• 4.
  Resolution Process

  Our team will review your request within 48 hours and provide a resolution, which may include a full refund to your original payment method or a replacement shipment.